Last updated: 13 November 2026

Flipside Management (“Flipside”, “we”, “us”) respects your privacy. This policy explains how we collect, use, share and protect your personal information when you use www.flipsidemanagement.co.za, contact us, book one of our artists or join the Flipside DJ Mentorship programme. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who is responsible for your information

Flipside Management is the responsible party for the personal information described in this policy. Our Information Officer is Lea du Toit, who can be contacted at lea@flipsidemanagement.co.za.

2. What personal information we collect

  • Contact and booking enquiries: your name, email address, phone number, company or event details and anything you include in your message, whether through our contact form, email or WhatsApp.
  • Mentorship enquiries and registrations: your name, contact details, DJ experience and the package you are interested in. If you are under 18, we ask for a parent or guardian’s details and consent.
  • Payments: invoicing details such as your name, billing address and payment reference. We do not store card details on this website.
  • Newsletter: your email address if you choose to subscribe to our mailing list.
  • Website usage: technical information such as your IP address, browser type, pages visited and cookies, collected for security and to understand how our website is used.

3. Why we use your information

We only process personal information for specific, lawful purposes, namely to:

  • respond to your enquiries and manage artist bookings and contracts;
  • register you for, run and communicate with you about the mentorship programme;
  • issue invoices and keep financial records required by law;
  • send you news and updates if you have opted in (you can unsubscribe at any time);
  • keep our website secure and improve how it works.

We rely on your consent, the need to perform a contract with you or take steps at your request, our legal obligations, or our legitimate interests, as allowed by section 11 of POPIA. Where we rely on consent, you may withdraw it at any time.

4. Who we share it with

We do not sell your personal information. We share it only where necessary with:

  • the artists, venues and promoters involved in a booking you have asked us to arrange;
  • service providers who help us run our business, such as our website host, email provider, mailing list provider (Mailchimp), website analytics (Google Analytics) and accounting or payment providers, all of whom must keep your information secure and confidential;
  • authorities, where the law requires it.

Some of these service providers store information outside South Africa. When this happens we make sure the information is protected by laws, binding agreements or rules that give a level of protection similar to POPIA, as required by section 72 of POPIA.

5. Cookies

Our website uses cookies that are needed for it to work and stay secure, and analytics cookies that help us understand how visitors use the site. You can block or delete cookies in your browser settings, although some parts of the website may then not work properly.

6. How long we keep it

We keep personal information only for as long as we need it for the purpose it was collected, or as long as the law requires (for example, financial records are kept for at least five years). After that, it is securely deleted or de-identified.

7. How we protect it

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access, including an encrypted (HTTPS) website, security monitoring, access controls and password protection. If we become aware of a security compromise affecting your information, we will notify you and the Information Regulator as POPIA requires.

8. Your rights

Under POPIA you have the right to:

  • ask whether we hold personal information about you and request access to it;
  • ask us to correct, update or delete your information;
  • object to us processing your information, including for direct marketing;
  • withdraw your consent at any time;
  • lodge a complaint with the Information Regulator.

To exercise any of these rights, email lea@flipsidemanagement.co.za. We may need to confirm your identity before acting on your request.

9. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve it. You may also complain to the Information Regulator (South Africa) via inforegulator.org.za.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.

11. Contact us

Flipside Management
Information Officer: Lea du Toit
Email: lea@flipsidemanagement.co.za